Terms and Conditions
All payments are handled by either Klarna, Mondido or Paypal. VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union.
Corniche Watches never store or transfer any credit card information. Corniche Watches use external payment gateways, PayPal, Mondido and Klarna, for e-commerce. PayPal, Mondido and Klarna handle card information and use technology that allow the identification of the cardholder, and both meet the requirements of the PCI DSS and CAS and utilize PCI-secured payments.
For further questions about how our partners handle information please contact PayPal, Mondido or Klarna support.
We aim to dispatch your order within 24 business hours of verification, though this may vary depending on the current workload of our warehouse. UPS/FedEx pledges worldwide delivery within 5 business days but it might arrive sooner if you’re in the EU, and a bit later if you’re outside. Holidays and/or other circumstances might interfere and/or delay shipments. In areas where our carriers does not deliver we reserve the right to use another carrier or cancel the order. For questions about shipping, delivery times or transportation, contact us by email and we will respond as quickly as we can: helloatcornichewatches.com .
We’re currently not able to ship to APO’s but recommend that you ship to a friend/relative instead.
Please note that the complimentary shipping service for straps and/or bracelets is different from that of the watches and is uninsured with an average delivery time of 30 days.
If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us as well as the Delivery Company. You will need to inform us what is damaged and also let us know the case number of the Delivery Company’s claim form. We will naturally send you a new product to replace the damaged one.
LOST IN TRANSIT
After an order has ben transferred over to the carrier, the responsibility for the delivery no longer falls on Corniche Watches. In the event of a lost shipment, no actions will be taken until the investigation by the Carrier is concluded. Please note that shipments containing watches are insured and if such a shipment is deemed lost by the Carrier, it will be replaced. Orders containing only straps/bracelets (with a value under $100) are sent uninsured.
Warranty for our products is one year from purchase date.
Please note that the warranty does not cover batteries and/or leather straps (as is practice in the watch industry). The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Corniche Watches. Warranty for bracelets is one year from the purchase date and covers miscoloured bracelets only.
Any product purchased from the Online Boutique can be returned for a full refund or store credit within 30 days of delivery. We offer free and easy returns for all of our customers, domestic and international where the order contains atleast one item valued over $100. Please contact Customer Support on email@example.com to schedule the return and receive a prepaid return lable. Expedited shipping charges are non-refundable.
For international customers where the order does not contain atleast one item valued over $100, the customer is responsible for the return shipping. Once we receive it back and verify it’s unworn, the return will be processed and a full refund will be issued.
Items included as part of a promotion are required to be returned in the event of a return. They are not considered to be a complimentary item.
We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.
Cookies are used on cornichewatches.com in order to improve your experience on the site. Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party and third-party cookies for the main purposes of web functionality, web statistics and advertising.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject any usage of cookies or to tell your browser to delete the cookie at the end of your visit. For further information on what cookies we use, please send us an e-mail on firstname.lastname@example.org. You have the right to request access to your data and if anything is incorrect you can change or remove it.
We treat personal data according to GDPR. When you purchase something you also approve that we store and handle your personal information and details. We will only store information that is necessary for us to complete our agreement with you and to run our business. With GDPR you have the right to access all of your personal information that we have registered. If the personal details that we have stored are irrelevant, incorrect or incomplete, you have the right to demand that the information is corrected, limited, or removed.
We are responsible för the personal data and information that is being stored and have concluded personal data agreements with our suppliers and partners. We have listed these partners and suppliers below, as well as how we use them, for your reference.
We use the following suppliers to run our business.
Purpose: We use Google to handle all support cases. The personal data that you send us is therefore sent through Google.
Supplier: Mondido Payments AB
Service: Payments Service
Purpose: We use Mondido to handle payments, refunds and for payment related support cases. The information that you enter when purchasing a product from us, including name, card details, personal number, phone number, email address, delivery address, is encrypted and sent to Mondido.
Under the Distance Contracts you as a consumer have the right to cancel your purchase without specific reason, within 14 days after you received the goods. You will receive a full refund on the condition that the product is unused and returned in its original packaging.
Winqvist Röja Group Ltd Reg No: 556920-9868 VAT ID: SE556920986801
Östermalmsgatan 87A 114 59 Stockholm