Is the shipping really free?
Yes, worldwide shipping with UPS/FedEX is included in the price, however it is important to note that VAT and/or other fees for import are not included and may apply for orders outside of the European Union. We do not have the possibility of estimating these quotes, you would have to check with your regional customs authority. Returns made due to VAT, duties and/or other fees for import will be subject to a 15% restocking fee.
How long will it take to receive my package?
We always aim to dispatch your order within 24 hours of verification. UPS pledges worldwide delivery within 5 business days but it might arrive sooner if you’re in the EU, and a bit later if you’re outside. Holidays and/or other circumstances might interfere and/or delay shipments. In areas where UPS does not delivery we reserve the right to use another carrier. For questions regarding delivery or shipping times, please contact us at email@example.com.
Where is my package?
When you have completed your order you will receive a confirmation e-mail and, as soon as the shipment is created, an e-mail with your tracking information. All of our international orders are sent via UPS/FedEX and can be traced via their homepage. For domestic orders we use DHL.
Where is my strap?
Orders only containing straps are sent via regular mail which means you will not receive a tracking number and delivery time may take up to 28 days.
Why haven’t I received an order confirmation, did my order go through?
As long as funds has been deducted from your account you can be certain that your order has been processed. If you didn’t received your confirmation e-mail and it isn’t in your spam folder, reach out to our customer support at firstname.lastname@example.org and we will help you out.
Can I pick a specific number from your limited editions?
Unfortunately no, all numbers are distributed randomly between customers.
How long does the shipping usually take?
We strive to deliver worldwide within five days and within Europe even faster. If you would like an exact estimate reach out to email@example.com with the delivery address. Please note that straps are sent via regular post and are therefore untraceable.
Where can you guys ship my watch?
Frankly, wherever UPS or FedEX can deliver. We have the possibility of delivering to access points or temporary residents such as hotels. Either leave a note in the order form or send us a message at firstname.lastname@example.org.
Can you ship to my country?
Probably yes, but send an e-mail to email@example.com with the full address for availability.
Can I change my order after it is completed?
Sure, just shoot us a message at firstname.lastname@example.org
How do I perform a return?
It is very easy, just shoot us a message at email@example.com and we will help you out.
When do I receive the money back from my return?
We usually process refunds at the end of the same week we received your product.
My packaging or product is defect, what should I do?
Your satisfaction is very important to us, please contact us at firstname.lastname@example.org and include a picture or two of the defect.
Please do not return your product without consulting our customer care.
I need my watch serviced?
We’d be glad to assist you. Send us an e-mail on email@example.com you will receive a form to fill in. After that, send the watch to the address at the bottom of the form. We recommend that you send the watch without the heavy wooden box, but well protected. Service handling times usually ranges from 4 – 6 weeks. Please note that some maintenance, such as changing straps and/or battery can be performed by your local watch store for a much quicker handing.
How do I change straps?
If you do not possess a “spring bar removal tool” we recommend you to pay a visit to your local watch store.
How do I clean my strap?
We recommend that you use products specifically created for washing-up leather. Soap and water will discolor and desiccate leather straps.
What methods of payment do you offer?
We currently offer PayPal and Mondido for global payments. In Scandinavia we use Klarna and PayPal. At this current point in time we are unable to accept Bank Transfers but we hope to be able to within the near future.
Can I expect the color of my product to look the same in reality as in the pictures?
Definitely, yes. It is worth to note, however, that different monitors/screens/panels projects colors differently. Our pictures has been optimized for viewing on the most common devices.
Can I change my product for another color?
Sure, as long as the watch is in unused/pristine condition and within two weeks of the purchase. Just shoot us a message at firstname.lastname@example.org
Are your watches waterproof?
Yes, our watches are waterproof up to 5ATM. However, to avoid damaging your leather strap we suggest you take your watch off before jumping in the shower (or in the ocean for that matter).
How do I find out about your future releases?
The most secure way to find out about the latest news is to sign up to our newsletter via the front page of our website. Also make sure to follow our channels on social media.
Please note that collaboration requests sent to any other address than the above will be discarded.
B2B, DISTRIBUTION AND WHOLESALE
HEAD OFFICE ADRESS
113 25 Stockholm