FAQ

Where are your stores located?
Here’s the link to our store finder: https://cornichewatches.com/store-finder/

Can you ship to my country?
If UPS or FedEX can ship there, so can we! If you’re unable to see your Country in the drop down list please contact us with your adress and we’ll check the availiability.

How do I get in touch?
Either send an email to info@cornichewatches.com or reach out on our chat on the home page. The chat is normally open between UTC±00:00 7am – 10am and 11am – 15pm
Collaborations inquiries: collabs@cornichewatches.com

Are VAT and other Import fees or taxes included in the price?
If you live within the European Union, all fees are covered and you will not receive any additional fees to receive your package. If you live outside of the European Union, VAT and/or other fees for import are not included and may apply for the customer.
We do not have the possibility of estimating these quotes and recommend you to check with your regional customs authority.

Please note that Corniche Watches does not accept returns due to unpaid duty or other importation charges.

What’s the delivery time?
Orders with a value over €100 is usually around 3 – 5 business days world wide.

Our complimentary letter service has an approximate lead time of up to 2 months depending on your geographical location and local postal service.

In areas where UPS/FedEX does not delivery we reserve the right to use another carrier.

Where is my package?
For any questions regarding your delivery, please refer to the carrier as they are the organisation responsible for the delivery. It’s usually also the fastest way of acquiring the information you seek.
When you have completed your order, you will receive a confirmation e-mail and, as soon as the shipment is created, an e-mail with your tracking information. All our international orders are sent via UPS/FedEx and can be traced via their homepage, for domestic orders we use DHL.

Please note that confirmation e-mails quite often ends up in spam boxes.

Shipments containing only accessories/bracelets/straps are not sent with FedEx/UPS and usually takes roughly 5-20 business days to arrive and no tracking information will be provided.

My credit card was declined?
Our service provider requires certain fraud-prevention schemes from your service provider and will not be able to accept your credit card otherwise. The best way to process a purchase if your card got denied is to simply use PayPal. Please note that PayPal is much easier to utilize than it used to be.

Can I pick a specific number from your limited editions?
Unfortunately no, all numbers are distributed randomly between customers.

Can you produce a custom watch?
At the current point in time it is not something we do.

Are you able to engrave?
No, we do not have the possibility to engrave.

Are you able to declare a lower value on my shipment?
No, we will always declare the correct value.

Why haven’t I received an order confirmation, did my order go through?
In the event of a missing order confirmation, please make sure to double check your spam folders/boxes.
Please note that orders containing only straps/bracelet does not come with a dispatch note since they’re sent in regular letters.
As long as funds has been deducted from your account you can be certain that your order has been processed. If you didn’t received your confirmation e-mail and it isn’t in your spam folder, reach out to our customer support at helloatcornichewatches.com and we will help you out.

Can I change my order after it is completed before it being shipped?
We can’t guarantee it but send a request to hello@cornichewatches.com

How do I perform a return?
It is very easy, just shoot us a message at hello@cornichewatches.com and we will help you out. Return labels are provided on orders above €100 and is not provided for orders sent using the complimentary letter service (not bracelets, straps, or other accessories or products).
You are eligible for a full refund if your unused product are returned within 30 days in its original packaging with its original tags/documents.  Please note that Corniche Watches only reimburses the shipping fee for shipments containing a watch/watches.

When do I receive the money back from my return?
We usually process refunds within two weeks of receiving your product.

My packaging or product is defect, what should I do?
Your satisfaction is very important to us, please contact us at helloatcornichewatches.com and include a picture or two of the defect.
Please do not return your product without consulting our customer care.

Can I change my product for another?
Sure, as long as the product is in unused/pristine condition and within two weeks of the purchase. Just shoot us a message at hello@cornichewatches.com

I need my watch serviced or repaired?
Send us an e-mail on hello@cornichewatches.com and please include a picture or two of your issue.
Average handling times for repairs are 4-6 weeks including shipping.

What about the warranty?
Warranty for our products is one year from purchase date.
Please note that the warranty does not cover batteries and/or leather straps (as is practice in the watch industry). The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Corniche Watches.  Warranty for bracelets is one year from the purchase date and covers miscoloured bracelets only.

How do I change straps?
If you do not possess a “spring bar removal tool” we recommend you to pay a visit to your local watch store.

How do I clean my strap?
We recommend that you use products specifically created for washing-up leather. Soap and water will discolor and desiccate leather straps.

What about my Bracelet?
Our bracelets are put through rigorous quality controls before being shipped. The warranty does not cover any damage on any part of the bracelet resulting from abnormal use, lack of care, negligence, accidents, incorrect use, and non-observance of the directions provided by Corniche Watches. For the bracelet to remain in good condition avoid exposure to water and other fluids as well as continuous exposure to strong sunlight. Adjust the size of our bracelets by carefully bending the metal to your preferred size and use caution to prevent from altering the original form/shape. Please note that Corniche Watches only reimburses the shipping fee for shipments containing a watch/watches.

What methods of payment do you offer?
We currently offer PayPal and Mondido for international payments, and via these services you can use most debit and credit cards. In Scandinavia we also offer payments via Klarna. In some markets we also offer Bank Transfer (Direct Debit) via Mondido.

Can I expect the color of my product to look the same in reality as in the pictures?
Yes, it’s worth noting, however, that different monitors/screens/panels projects colors differently. Our pictures has been optimized for viewing on the most common devices.

Are your watches waterproof?
Yes, our Heritge 40’s and 36’s are waterproof up to 5ATM and the Historiques up to 3ATM. However, to avoid damaging your leather strap we suggest you take your watch off before jumping in the shower (or in the ocean for that matter).

How do I find out about your future releases?
The most secure way to find out about the latest news is to sign up to our newsletter via the front page of our website. Also make sure to follow our channels on social media.

GENERAL INQUIRIES
info@cornichewatches.com
hello@cornichewatches.com

RETURNS
returns@cornichewatches.com

SOCIAL MEDIA/PROMOTION COLLABORATION ENQUIRIES
collabs@cornichewatches.com
Please note that collaboration requests sent to any other address than the above will be discarded.

B2B, DISTRIBUTION AND WHOLESALE
info@cornichewatches.com

HEAD OFFICE ADRESS
Corniche Watches
Östermalmsgatan 87A
114 59 Stockholm
Sweden